Shipping Policy

Last Updated: August 2026

At Rima Scarfs, we are committed to delivering your orders safely and as quickly as possible. This Shipping Policy explains our delivery process, shipping fees, and estimated delivery times for orders placed through our website.

1. Shipping Coverage

We currently offer delivery across Egypt, including Cairo, Giza, Alexandria, Delta, Canal Cities, Upper Egypt, and other governorates.

Shipping availability and fees are calculated based on the delivery address provided at checkout.

2. Shipping Fees

Standard shipping fees are calculated and displayed at checkout based on your delivery location.

Free Shipping:
Orders with a total value of 1,000 EGP or more qualify for free standard delivery within Egypt.

For orders below 1,000 EGP, the applicable shipping fee will be displayed during checkout before you confirm your order.

3. Processing Time

Orders are normally processed within 1–2 business days after the order is confirmed.

During sales, promotions, holidays, or periods of high demand, processing may take slightly longer.

4. Estimated Delivery Time

After your order has been processed, estimated delivery times are:

• Cairo & Giza: 2–4 business days
• Alexandria: 3–5 business days
• Delta & Canal Cities: 3–6 business days
• Upper Egypt: 4–7 business days
• Remote & Coastal Areas: 5–10 business days

Please note that these are estimated delivery times and may vary depending on the courier, location, weather conditions, public holidays, or other circumstances beyond our control.

5. Order Tracking

Once your order has been shipped, you may receive a confirmation message containing your order or tracking details, depending on the available courier service.

If you have any questions regarding your shipment, please contact our customer support team.

6. Delivery Attempts

Our courier partner may contact you by phone before or during delivery.

Please make sure that the phone number and delivery address provided at checkout are correct and that you are available to receive your order.

If a delivery attempt is unsuccessful because the customer is unavailable, provides an incorrect address or phone number, or cannot be reached, additional delivery charges may apply for a second delivery attempt.

7. Address Changes

If you need to change your delivery address, please contact us as soon as possible after placing your order.

We cannot guarantee that an address can be changed once the order has already been shipped.

8. Delays

Although we always do our best to deliver orders within the estimated timeframe, delays may occasionally occur due to:

• Public holidays
• Severe weather conditions
• Courier operational issues
• Incorrect or incomplete address information
• High order volumes during sales and promotions
• Other circumstances beyond our control

We appreciate your understanding in such cases.

9. Damaged or Incorrect Orders

Please inspect your order when you receive it.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and clear photos of the received item and packaging.

Our customer service team will review the issue and assist you with the appropriate solution.

10. Contact Us

If you have any questions about shipping or your order, please contact us through our website or customer support channels.

Rima Scarfs
Website: rimascarfs.com

We are always happy to help.

Thank you for choosing Rima Scarfs.